Company Work Policy
(1) The vehicle shall, be driven tested ( including test drive outside the workshop by a trained staff member) and stored at customer’s sole risk, responsibillity and liability.
(2) We M/s. ZD Auto Link take reasonable care of customer’s vehicle at all the times while the vehicle is at our service station . However the shall not be held responsible for any loss or damage to the vehicle which is beyond the reasonable control of the like fire , theft, accident, riot, flood or any other such causes.
(3) A trained staff member of the dealer service station may operate the vehicle of the purposes of repairing, testing, inspection, or delivery at customer’s risk. During the process in case of only damage to the vehicle the repair shall be carried out under the insurance of the vehicle.
(4) The delivery date and time informed while admitting the vehicle by the is just an indicative and not a firm commitment . However the dealer shall agree to adhere to the delivery schedule as far as practicable and the customer shall not hold the dealer responsible / liable for any delay in delivery or in carrying out specialized repairs or procurement of spare parts for reasons beyond the control.
(5) Customers are requested to remove all personal belogings (viz., items like CDs, mobile phones, key chains etc…)or any other valuable items for the vehicle before handing over for repair as, the dealer shall not take responsibility for any loss/ claims in future .
(6) It may not be possible to observe and document all scratches, dents and damages at the time of acceptance of the vehicle . if some are noticed during repairs, the remarks of the person accepting the vehicle shall be final and binding on the customer.
(7) Repair estimation is provided on the repair request provided by the customer and as per the initial inspection of the vehicle , however supplementary estimation may be provided for additional jobs/parts/accessories required which in the opinion of the is essential to effectively complete the repair initially assessed .
(8) We shall put our best efforts to identify full extent of damage suffered by the vehicle due to accident or water submerge or fire or any other natural calamities and accordingly carry out repairs or replacement of damaged component. Such vehicles may not be restored to their original condition or cannot be made like new vehicles . few parts or systems of such vehicle may fail after sometime of usage because of unidentifiable effect of damage occurred due to the accident or narural calamity , if any, and may show up after sometime. Such failures shall neither be treated as due to any manufacturing defects in the vehicle nor due to any poor workmanship by the dealer .
(9) The customer shall agree to take the delivery of vehicle within 48 hours of advising rgarding the completion of work. In the event of delay customers shall have no objection in the levying INR 300 as storage ( Rupees Three hundred only) per day along with additional charges for repair , spare parts cost etc. in any.
(10) Customer shall undertake to make payment of all charges before taking delivery of the vehicle . The terms of payments are cash/credit card /demand draft in favor of the ZD Auto Link. In the event of non settlement of bills beyond a period of 7 (seven) days, the may levy charges with an interest of 18% per annum on the outstanding bill amount .
(11) The dealer can exercise line on the vehicle until all the above mentioned dues are settled to the satisfaction.
(12) The dealer may deliver the vehicle to the customer or any representative of the customer , whose signature appears on the job card or who is authorized by the customer.
(13) The dealer may demand for any advance payment of 50% of the total estimated cost in case of major repairs.
(14) Customer shall undertake to pay an estimation charges of INR 3000 or 10% of the total estimation labor charges whichever is higher , if the repair job is not entrusted to the Dealer after obtaining the estimate .
(15) Customer shall undertake to pay for all repair work prior to taking delivery of the vehicle , subsequent reimbursements form insurance company may be made by them directly to customer.
(16) Salvage of accident vehicle must be lifted by customer along with vehicle . salvage/old part not claimed at the time of delivery will be disposed of by the Dealer as scrap.
(17) Any dispute and differnces arising from this work order shall be settled by mutual discussion . in case if any disputes are not amicably settled , such dispute shall be subjected to exclusively jurisdiction of courts in city of this Dealer service station.
Thank you for understanding.
